What is ITIL ?
First., I'm not an ITIL expert; I made my research and wanted to share it with all of you. I want to talk about ITIL as it could be good to use in our Open Source life , in managing our Open Source applications/Projects and their support (community support). I wish that we come with another standard that is Open standard on this issue as ITIL is a proprietary methodology and it's resources and certifications are really expensive. ITIL is the It Infrastructure Library. ITIL is a Registered Trade Mark and a community Trade Mark of the office of Government Commerce Developed in late 1980s, by the mid 1990's it had become the world wide de facto standard in service management. ITIL has become as popular as it is a public domain framework which is scaleable . Very large organization, very small organizations and everything in between have implemented ITIL processes. ITIL focuses on best practice, and as such can be adapted and adopted in different ways according to each...